After-Hours Emergency Support is available only for bona fide urgent situations. During off-shift hours Hirsch will make reasonable efforts to respond, by cell-phone, within two hours to technical service calls of a critical nature.  Urgent situations may include:  business critical Hirsch software or hardware component is inoperable, critical interface has failed, or cannot gain access to a facility.  After-hours support will be provided in English.  An appropriately skilled technical person from your site must be available to work with the Hirsch technical services staff.  Please utilize telephone (rather than email or web) for critical after-hours issues to ensure timely response.